Privacy Policy for GentleBridge

At GentleBridge ("GentleBridge", "we", "our", or "us"), your privacy is our top priority. We are committed to protecting the personal information of parents, children, educators, and caregivers who use our Services. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile applications, website, and related services (collectively, the "Services").

By accessing or using our Services, you accept and agree to the practices outlined in this Privacy Policy. If you do not agree, please do not use the Services.

1. Who We Are

GentleBridge is a platform that enables parents and caregivers to create structured routines, tasks, and conversation prompts to support communication and daily engagement, especially for children who benefit from routine-based reinforcement or communication practice. Our Services are intended to be used under the direct control and supervision of a parent, guardian, or professional.

2. Information We Collect

We collect information to provide and improve our Services. This includes:

3. Legal Bases for Processing

Depending on your jurisdiction, our legal bases for processing your information may include:

• Your consent (e.g., when setting up a profile or enabling features)
• Performance of a contract (e.g., delivering app functionality)
• Compliance with legal obligations
• Legitimate interests (e.g., improving services, ensuring security)

4. How We Use Your Information

We use the information we collect to:

• Provide and personalize the Services
• Schedule and deliver tasks and prompts
• Send routine-based reminders and notifications
• Improve app functionality and user experience
• Respond to user inquiries or support requests
• Comply with legal and regulatory requirements

We do not use your data for advertising or share it with third-party marketers.

5. Children's Privacy (COPPA Compliance)

GentleBridge is designed for use under adult supervision and complies with the Children's Online Privacy Protection Act (COPPA):

• We do not knowingly collect personal information directly from children under 13.
• Children do not create accounts or submit personal information independently.
• Data entered about a child is done by a parent, guardian, or authorized professional.
• Parents may access, review, or delete data related to their child at any time.

6. Data Storage and Security

We take data security seriously:

• All data is hosted on encrypted servers located in the United States.
• Data in transit is protected with HTTPS and TLS encryption.
• Sensitive user inputs are encrypted at rest.
• Access to data is role-based and logged.
• We conduct periodic security reviews, audits, and penetration tests.

While no system is completely immune to breaches, we follow industry best practices to minimize risk.

7. Data Sharing and Disclosure

We do not sell or rent personal data. We only share information under limited and controlled circumstances:

8. Your Rights and Choices

9. Data Retention

We retain personal information for as long as necessary to provide the Services or fulfill legal obligations. Backup copies may be stored for disaster recovery purposes and are securely deleted within 30–60 days after deletion requests are processed.

10. International Data Transfers

If you access the Services from outside the United States, your data may be transferred to and processed in the U.S., where data protection laws may be different from those in your jurisdiction.

11. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. Please review their policies before engaging.

12. Disclaimer: Not a Substitute for Human Care or Supervision

GentleBridge is designed to complement—not replace—parental involvement, therapeutic care, or professional supervision.

By using our Services, you acknowledge and agree that:

• GentleBridge is not a medical device, therapy tool, or behavioral monitoring service.
• We do not provide clinical, therapeutic, medical, or emergency services.
• The app and its features (e.g., tasks, prompts) are designed as support tools, not as guarantees of behavioral or developmental progress.
• You remain solely responsible for supervising your child's activity and interpreting outcomes.
• We are not liable for any consequence resulting from uncompleted tasks, unmonitored usage, or misapplication of the platform.

Always seek the advice of a qualified professional for any concerns about your child's health, safety, or development.

13. Your Responsibilities

You agree to:

• Use the Services only as intended and in compliance with laws
• Supervise your child's interaction with the platform
• Keep login credentials confidential and secure
• Notify us immediately of any unauthorized access or security breach
• Provide accurate and lawful content and inputs

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you via email or in-app messaging. Please review this policy regularly. Continued use of the Services after changes constitutes your acceptance.

15. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, contact us at:

16. Dispute Resolution

If you have a concern regarding our use of your data, please contact us directly so we can work to resolve the issue. If we are unable to resolve your concern, you may file a complaint with the appropriate data protection authority or regulatory body in your jurisdiction.